nustra.ph Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," "you") and nustraph.net ("nustra.ph," "the Platform," "we," "us," "our"), governing your access to and use of the nustra.ph website, mobile platform, games, and all associated services collectively referred to as the "Services."

By accessing the nustra.ph platform, creating an account, or using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease use of the platform.

nustra.ph operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR). The Services are made available exclusively to eligible residents of the Philippines in accordance with applicable Philippine law. It is your sole responsibility to ensure that your use of the Services is lawful in your jurisdiction.

These Terms are written in English, which shall be the governing language in all interpretations and disputes. Any translation provided is for convenience only and shall not affect the meaning or enforcement of the original English text.

To access real-money gaming services on nustra.ph, you are required to register a player account. Registration is free of charge. By registering, you represent and warrant that all information you provide is accurate, current, and complete, and that you will maintain the accuracy of such information throughout your use of the platform.

Each individual is permitted to maintain only one (1) active nustra.ph account. The creation of multiple accounts for any purpose — including, but not limited to, claiming duplicate bonuses, circumventing self-exclusion, or evading account restrictions — is strictly prohibited. Discovery of duplicate accounts will result in all related accounts being suspended and any associated balances being forfeited.

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. nustra.ph will never ask for your password through email, live chat, or any other channel. You agree to:

• Not share your account credentials with any third party;
• Not allow any other individual to access or use your account;
• Notify nustra.ph immediately if you suspect unauthorized access to your account;
• Log out of your account at the end of each session, particularly on shared devices.

nustra.ph reserves the right to require identity verification (KYC — Know Your Customer) at any stage, including at registration, before processing withdrawals, or if unusual activity is detected on your account. Failure to provide adequate documentation may result in the suspension or closure of your account.

To be eligible to register and use nustra.ph, you must satisfy all of the following conditions at the time of registration and throughout your continued use of the platform:

• You are at least 21 years of age;
• You are a natural person and not a corporation, trust, or other legal entity;
• You are accessing the platform from the Republic of the Philippines or from a jurisdiction where online gaming is lawful;
• You are not subject to any self-exclusion order under PAGCOR's responsible gaming program or any equivalent regime;
• You are not an employee, contractor, director, or officer of nustra.ph, nor a close family member of any such person;
• You are acting on your own behalf and not as an agent for any third party.

nustra.ph employs age verification procedures during KYC review. Any account found to be held by a person under 21 years of age will be immediately closed. Funds deposited by underage users will be returned, subject to deductions for any fraudulent activity, without awarding any winnings generated.

All financial transactions on the nustra.ph platform are denominated in Philippine Peso (PHP). nustra.ph supports deposits and withdrawals through the following payment methods: GCash, PayMaya (Maya), Bank of the Philippine Islands (BPI), Banco de Oro (BDO), Metrobank, Visa, and Mastercard. Available payment methods may be updated from time to time without prior notice.

Deposits: The minimum deposit on nustra.ph is ₱100. Deposits via GCash and PayMaya are credited instantly. Bank transfers are generally credited within 15–60 minutes. nustra.ph does not charge fees on deposits, though your payment provider may apply their own charges.

Withdrawals: The minimum withdrawal amount is ₱100. Withdrawal requests are processed as follows:

• GCash and PayMaya: typically within 5–15 minutes of request approval;
• BDO, BPI, and Metrobank bank transfers: within 1–4 business hours;
• Card withdrawals: within 1–3 business days, subject to card issuer processing times.

KYC identity verification must be completed before any withdrawal can be processed. Withdrawals will only be credited to a payment method registered under the same name as your nustra.ph account. Third-party withdrawals are strictly prohibited.

Deposits made by the Player are held for gaming purposes only. nustra.ph does not pay interest on player balances. Funds remaining in an account inactive for 12 consecutive months may be subject to an administrative maintenance fee as specified in the applicable fee schedule.

nustra.ph offers various bonuses and promotional incentives to both new and existing players. All bonuses are subject to specific terms that are disclosed alongside each individual promotion. By accepting a bonus, you agree to the applicable bonus terms in addition to these general Terms.

Unless otherwise specified, the following standard conditions apply to all bonuses on nustra.ph:

• Bonus funds must be wagered a specified number of times (the "wagering requirement") before any winnings derived from bonus funds may be withdrawn;
• Wagering requirements must be completed within the validity period stated in the promotion;
• Bonus funds and free spins winnings may be restricted to specific games or game categories as stated per promotion;
• If you withdraw real-money funds before fulfilling wagering requirements, nustra.ph reserves the right to deduct outstanding bonus amounts from your balance;
• Bonuses are available to one player per household, IP address, device, or payment method;
• nustra.ph reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice where practicable.

All games offered on the nustra.ph platform are governed by specific game rules accessible within each game interface. Players are responsible for familiarizing themselves with the rules of any game before wagering real money.

nustra.ph uses certified Random Number Generator (RNG) technology for all RNG-based games. RNG software is independently tested and certified to ensure all outcomes are genuinely random and not influenced by the platform or any third party. Return-to-Player (RTP) percentages for all slot games are disclosed and reflect long-term statistical averages across millions of rounds, not individual session results.

In the event of a disconnection, system malfunction, or technical error during gameplay, nustra.ph will take all reasonable steps to resolve the matter fairly. Where a game result cannot be determined due to a technical failure, the wager in question may be voided and the stake returned to the Player's account. nustra.ph's decision on technical matters is final.

Live dealer games are conducted by independent third-party operators. While nustra.ph selects only licensed and reputable live dealer providers, the specific house rules of each live table are set by the provider and displayed at the game table. Players are responsible for reviewing and understanding these rules prior to wagering.

The following activities are strictly prohibited on the nustra.ph platform and will result in immediate account suspension, forfeiture of account balances, and may be reported to PAGCOR, law enforcement, and other relevant authorities:

• Fraud and Misrepresentation: Providing false, inaccurate, or misleading information during registration, KYC verification, or at any other time;
• Money Laundering: Using nustra.ph to deposit, transfer, or withdraw funds derived from illegal activities;
• Unauthorized Software: Using bots, automated scripts, artificial intelligence tools, or any other software to gain an unfair advantage in any game;
• Collusion: Coordinating with other players to manipulate game outcomes, including in poker or other multi-player games;
• Duplicate Accounts: Creating more than one account for any purpose;
• Chargebacks: Initiating unauthorized chargebacks or payment reversals with your payment provider while retaining any corresponding winnings;
• System Exploitation: Deliberately exploiting software bugs, errors, or vulnerabilities. Any winnings obtained through exploitation of technical errors are not valid and will be reversed;
• Unauthorized Third-Party Access: Allowing or facilitating any unauthorized third party to access or use your account.

nustra.ph reserves the right to suspend, restrict, or permanently close any player account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms;
• Receipt of a chargeback from a payment provider;
• Failure to complete KYC verification within the required timeframe;
• Reasonable suspicion of fraudulent, illegal, or abusive activity;
• PAGCOR directive or court order requiring account closure;
• Detection of duplicate or linked accounts;
• Account inactivity exceeding 24 months;
• Player's own request for self-exclusion or voluntary closure.

In cases of suspected fraud, money laundering, or serious breach, nustra.ph may freeze account balances pending investigation. Where an investigation concludes that a breach has occurred, account funds may be forfeited in accordance with applicable law and regulatory requirements.

Players may request voluntary account closure at any time by contacting nustra.ph support. Upon closure, any real-money balance (after deduction of outstanding bonus amounts subject to wagering requirements) will be returned to the Player's verified payment method within a reasonable timeframe.

nustra.ph provides the following responsible gaming tools to all registered players, accessible directly from account settings at no charge:

• Deposit Limits: Set daily, weekly, or monthly caps on deposits to manage spending;
• Loss Limits: Restrict the amount you can lose within a defined period;
• Session Time Alerts: Receive notifications when you have been playing for a set duration;
• Cooling-Off Periods: Temporarily suspend access to your account for a defined period (24 hours to 6 months);
• Self-Exclusion: Permanently or indefinitely exclude yourself from the platform. Self-exclusion requests are processed immediately and are irrevocable for the duration specified.

nustra.ph takes all self-exclusion requests seriously. Players who have self-excluded will be blocked from all promotional communications and will not be permitted to create new accounts for the duration of their exclusion. If you believe your exclusion has not been properly applied, please contact our support team immediately.

We encourage all players to gamble responsibly. The minimum age to play on nustra.ph is 21 years. nustra.ph operates under the responsible gaming guidelines established by PAGCOR for all Philippine online gaming licensees.

nustra.ph collects, processes, and stores personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and all related implementing rules and regulations issued by the National Privacy Commission (NPC).

By registering with nustra.ph, you consent to the collection and processing of your personal data as described in our Privacy Policy, which is incorporated into these Terms by reference. Key aspects of our data practices include:

• Personal data collected during registration and KYC is used solely for identity verification, regulatory compliance, account management, and fraud prevention;
• Financial transaction data is retained for the period required by Philippine law and PAGCOR regulations;
• nustra.ph does not sell, rent, or trade your personal data to third parties for marketing purposes;
• You have the right to access, correct, and in certain circumstances request the deletion of your personal data, subject to our legal obligations to retain certain records.

All data transmitted between your device and the nustra.ph platform is encrypted using 256-bit SSL technology.

All content on the nustra.ph platform — including but not limited to software, game code, graphics, text, logos, trademarks, and audio-visual materials — is the intellectual property of nustra.ph or its licensed content providers and is protected under applicable Philippine and international intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform solely for your own personal entertainment purposes in accordance with these Terms. This license does not permit you to:

• Copy, reproduce, modify, distribute, or publicly display any platform content without prior written consent;
• Reverse-engineer, decompile, or attempt to extract the source code of any software on the platform;
• Remove or alter any proprietary notices, trademarks, or labels on the platform;
• Use nustra.ph's brand, name, or marks in any manner without express written authorization.

To the maximum extent permitted by applicable Philippine law, nustra.ph and its officers, directors, employees, and contractors shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or in connection with your use of the platform, even if nustra.ph has been advised of the possibility of such damages.

Without limiting the foregoing, nustra.ph shall not be liable for:

• Any loss of funds arising from unauthorized access to your account where you have failed to adequately protect your login credentials;
• Interruptions to the Service caused by maintenance, internet connectivity failures, or force majeure events;
• Any errors in game outcomes caused by technical failures beyond nustra.ph's reasonable control, provided that nustra.ph takes prompt and reasonable remedial action;
• Decisions made by regulatory bodies, including PAGCOR, that affect the availability of the platform or any game;
• Losses resulting from a Player's failure to read and understand applicable game or bonus rules.

nustra.ph's aggregate liability to any Player in respect of any claim arising out of these Terms shall not exceed the total deposits made by that Player in the 30 days preceding the event giving rise to the claim.

These Terms and Conditions, and any dispute arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of a dispute between a Player and nustra.ph, the parties agree to first attempt to resolve the matter through nustra.ph's internal dispute resolution process by contacting our support team at [email protected]. nustra.ph commits to responding to all formal dispute submissions within five (5) business days.

If a dispute cannot be resolved through internal channels within 30 days, either party may escalate the matter to PAGCOR's dispute resolution process or to the appropriate Philippine courts of competent jurisdiction. Players who are residents of the Philippines may also seek recourse through the Department of Trade and Industry (DTI) mediation service for consumer-related matters.

nustra.ph reserves the right to amend, update, or replace these Terms at any time. Material changes to these Terms will be communicated to registered players via email and/or a prominent notice on the platform at least seven (7) days before the changes take effect, where practicable.

Your continued use of the nustra.ph platform following the effective date of any amended Terms constitutes your acceptance of the updated Terms. If you do not agree to the amended Terms, you must stop using the platform and may request account closure in accordance with Section 8.

If you have questions, concerns, or formal complaints regarding these Terms, the nustra.ph platform, or your account, please contact us through the following channels:

• Player Support (Live Chat): Available 24/7 directly on the nustra.ph platform. Response time: under 5 minutes.
• Support Email: [email protected] — Response time: 2–4 hours.
• Business & Legal Inquiries: [email protected]

For responsible gaming support, including self-exclusion requests, please visit our Responsible Gaming page or contact our support team directly. Self-exclusion requests submitted via live chat or email are processed immediately upon verification of account ownership.